Switching broadband with One Touch Switch

Under Ofcom’s One Touch Switch process, you only need to contact the provider you’re moving to — even if they use a different network. They will arrange the switch and the cancellation of your old service.

Before you switch

1. Check whether you are still in a minimum contract period — early exit fees may apply.
2. Compare the total contract cost, not just the first monthly price.
3. Note your current account details and postcode.

On switching day

Your new provider should keep any loss of service to a minimum. If something goes wrong, contact your new provider first.