QUARTERLY TELEMETRY BENCHMARKAUDITED Q4 2026 RELEASESAMPLE: 16,534 VERIFIED VOTESPOSTCODE VERIFIED: 99.8%ZERO COMMERCIAL INFLUENCE
LAST CALCULATED:29 OCTOBER 2026METHODOLOGY V1.1
Independent Telecom ScorecardVerified Votes + Contract Audits
UK Broadband Customer Rankings (Q4 2026)
Raw index derived from 16,534 email-verified customer votes and 22 audited contract listings. Weighted algorithm penalises mid-contract CPI price hikes, slow support resolution, and peak-hour reliability deficits.
Weight: 35.0%
Customer Satisfaction & Voting
350 pts maxTrust & NPS Synthesis
Weight: 25.0%
Customer Support
250 pts maxResolution & Escalation
Weight: 25.0%
Affordability & Value
250 pts maxPrice Lock / Exit Ease
Weight: 15.0%
Reliability & Performance
150 pts maxPeak-Hour Delivery
Provider leaderboard
- NetScore Index Tiers:
- 850+ Excellent
- 700–849 Very Good
- 550–699 Good
- 400–549 Fair
- 0–399 Needs Improvement
Checked rows populate comparison tray (max 3)
| Compare select | Rank | Provider & Infrastructure | NetScore | Contract Fairness | Avg Support Hold | Advertised Sync | Price Hike Status | Audit |
|---|---|---|---|---|---|---|---|---|
| #1 | HyperopticFull Fibre Altnet Hyperoptic | 888 / 1000Excellent | 8.8/10 | 42s | 99.4% | Lifetime Fixed | Audit Profile for Hyperoptic | |
| #2 | Zen InternetNational Carrier Openreach • CityFibre | 867 / 1000Excellent | 7.8/10 | 1m 15s | 101.2% | Lifetime Fixed | Audit Profile for Zen Internet | |
| #3 | Community FibreFull Fibre Altnet Community Fibre | 856 / 1000Excellent | 8.8/10 | 58s | 98.7% | +£2.00/mo April Hike | Audit Profile for Community Fibre | |
| #4 | PlusnetBudget Provider Openreach | 724 / 1000Very Good | 7.6/10 | 2m 40s | 94.1% | +£3.00/mo April Hike | Audit Profile for Plusnet | |
| #5 | VodafoneNational Carrier Openreach • CityFibre | 662 / 1000Good | 7.2/10 | 3m 12s | 91.8% | +£3.00/mo April Hike | Audit Profile for Vodafone | |
| #6 | Sky BroadbandNational Carrier Openreach | 655 / 1000Good | 5.8/10 | 4m 05s | 89.2% | +£3.00/mo April Hike | Audit Profile for Sky Broadband | |
| #7 | EENational Carrier Openreach | 639 / 1000Good | 5.3/10 | 7m 45s | 85.4% | +£3.50/mo April Hike | Audit Profile for EE | |
| #8 | BT BroadbandNational Carrier Openreach | 588 / 1000Good | 4.8/10 | 8m 10s | 79.2% | +£3.50/mo April Hike | Audit Profile for BT Broadband |
Displaying 8 of 11 Audited Providers • Updated Every Calculation
Page 1 of 2
Fraud Rejection Protocol • Zero Sponsored Placement
How NetScore Neutralises Commercial Astroturfing
Traditional comparison websites take affiliate commissions on every contract signup, which can pull recommendations towards providers with aggressive in-contract price hikes. NetScore ranks strictly on verified customer outcomes:
Verified Vote Screening
Every vote is email-verified, limited to one per customer per provider, and rate-limited by network. Flagged votes are quarantined for moderator review.
Zero Affiliate Bias
We do not sell ranking positions, highlighted badges, or sponsored top-placements. Commissions are stored separately and never enter the formula.
Methodology v1.1 • every recalculation logged
Read Whitepaper Methodology →Live Audit Ingestion Console
DAEMON V4.2.1[09:41:02] OPENREACH_POLL: 12,410 probes collected
[09:41:14] PARSING: 16,534 verified votes indexed
[09:41:29] FRAUD_GUARD: Rejected 41 unverified votes (IP pool proxy)
[09:41:40] CALC_INDEX: Hyperoptic holds #1 at 888
[09:41:55] CPI_PENALTY: Virgin Media affordability 468/1000
[09:42:01] BGP_PING: London LON-1 node avg 3.8ms ±0.12ms
VERIFIED VOTES16,534
REJECT RATIO6.42%
DRIFT INDEX0.003%