Automatic compensation for broadband faults and missed appointments

Most major UK providers are signed up to Ofcom’s automatic compensation scheme. You should get money back, without asking, if:

• your service stops working and isn’t fixed within two full working days (paid per day);
• an engineer misses an appointment or cancels with less than 24 hours’ notice;
• your new service start date is delayed (paid per day).

Payment amounts rise each year with inflation — check your provider’s website or Ofcom for the current rates.